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Support

Need help with your CROSTALK?
We're a small operation, and we answer every message personally.

Contact us

Open a ticket at our support portal. Include your order number if you have one. We aim to reply within one business day. Setup guides and troubleshooting are in our help center.

30-day guarantee

You have 30 days from the day your order ships to decide if CROSTALK is for you. If it isn't, open a ticket, we send a prepaid label, you return everything that came in the box (packaging not required), and we refund your full purchase price when it arrives back. Used is fine. This applies to a CROSTALK or a CROSTALK Bundle; accessories sold on their own are not returnable. Full terms are in our Refund Policy.

CROSTALK Limited Warranty

Quibs LLC warrants your CROSTALK personal audio processor (the "device") against defects in materials and workmanship under normal use for twelve (12) months from your order date.

What's covered

The CROSTALK device hardware. The processor unit we build. If it fails due to a defect in materials or workmanship within the warranty period, we will replace it with an equivalent unit at no charge to you, including return shipping. One replacement per serial number.

What's not covered

The warranty covers the CROSTALK device only. It does not cover:

Headsets, earphones, earbuds, cables, USB power adapters, carrying cases, or any other accessory, whether sold separately or included in a bundle. Third-party accessories are covered by their own manufacturers' warranties, where applicable.
Damage from accident, misuse, liquid exposure, drops, or handling outside normal use.
Damage from unauthorized modification, disassembly, or repair.
Normal cosmetic wear, including wear to the case.
Loss or theft.
The free CROSTALK app, which is provided as-is.

How to make a claim

Open a ticket at our support portal with your order number, your serial number (printed on the case), and a description of the issue. If we can't resolve it remotely, we'll issue a return authorization and a prepaid label. Please don't send anything back before opening a ticket.

Turnaround

Because each CROSTALK is built to order, we aim to ship a replacement within 14 business days of receiving your unit. We'll keep you posted on timing.