Refund policy

Every CrosTalk is built to order by hand, so we handle returns personally. If something isn't right, email us at support@crostalk.com within 30 days of delivery and we'll work with you.

Devices
Unused CrosTalk devices in original condition may be returned within 30 days for a refund. Return shipping for change-of-mind returns is the customer's responsibility but we'll cover it when the return is due to our error or a covered defect (see the warranty terms on our Support page).

Headsets, earphones, and earbuds
For health and hygiene reasons, in-ear audio accessories (headsets, earphones, and earbuds) cannot be returned once the sealed packaging is opened. Unopened accessories in original packaging may be returned within 30 days. This does not affect any manufacturer's warranty on a defective accessory.

Other accessories
Cables, adapters, and cases may be returned within 30 days if unused and in original condition.

Damaged or wrong items
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or incorrect, so we can make it right.

How to start a return
Email support@crostalk.com before sending anything back. We'll confirm your return and send instructions on where and how to ship it. Items sent back without contacting us first can't be accepted.

Refunds
Approved refunds are issued to your original payment method after we receive and inspect the return. Please allow a few business days for it to appear.

Questions? Email support@crostalk.com